Frequently Asked Questions (FAQs)
Welcome to Janeece Perona Corp! We’ve compiled a list of frequently asked questions to help you find the information you need quickly and easily. If you don’t see your question here, please feel free to contact our customer service team.
1. What types of kitchen electronics do you offer?
At Janeece Perona Corp, we offer a wide range of kitchen electronics designed to enhance your culinary experience. Our product lineup includes blenders, coffee makers, multi-cookers, toasters, food processors, and more. Each product is carefully selected to meet high standards of quality and performance.
2. How do I place an order?
Placing an order is easy! Simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and then submit your order. You will receive an order confirmation email once your order is processed.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal. You do not need a PayPal account to make a payment using your credit or debit card through PayPal.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. There is no minimum purchase required to qualify for free shipping.
5. How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days after payment is received. Once your order is processed, it will be shipped and delivered within 3-4 business days. You will receive an email confirmation with a tracking number once your order has shipped.
6. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of the original purchase date. The item must be unused, in its original packaging, and in the same condition as when received. For more details, please refer to our Returns & Refund Policy.
7. How do I initiate a return?
To initiate a return, please contact our customer support team at cs@janeeceperona.com or call us at (786) 883-0743. Provide your order number and a brief description of the reason for the return. Our team will provide you with instructions on how to return the item, including a return authorization number and a prepaid return shipping label.
8. Do you offer a warranty on your products?
Yes, many of our products come with a warranty. Details about the warranty, including coverage and duration, can be found in the product description. For any warranty-related questions, please contact our customer support team.
9. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.
10. What should I do if I receive a defective item?
If you receive a defective item, please contact us immediately at cs@janeeceperona.com or (786) 883-0743. We will arrange for a replacement or a full refund, including any return shipping costs. Please provide photos of the defect or damage to assist us in processing your claim.
11. Do you ship internationally?
Currently, we do not offer international shipping. We only ship within the United States.
12. How do I contact customer service?
You can contact our customer service team by email at cs@janeeceperona.com or by phone at (786) 883-0743. Our customer service hours are Monday to Saturday, 8:00 AM to 5:00 PM Eastern Time.
13. How do I use a discount code?
To use a discount code, enter the code in the designated field during the checkout process and click “Apply.” The discount will be applied to your order total.
14. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, changes or cancellations may not be possible.
15. How do I create an account?
Creating an account is easy! Click on the “Create Account” link on our website and follow the prompts to enter your information. Having an account allows you to track your orders, save your shipping and payment information, and more.
16. How do I reset my password?
To reset your password, click on the “Forgot Password” link on the login page and follow the prompts to enter your email address. You will receive an email with instructions on how to reset your password.
17. How do I stay updated on new products and promotions?
To stay updated on new products and promotions, sign up for our newsletter and follow us on social media. You can find links to our social media profiles on our website.
18. How do I leave a review for a product?
To leave a review for a product, navigate to the product page and scroll down to the review section. Click on the “Write a Review” button and follow the prompts to submit your review. We appreciate your feedback!
Contact Us
If you have any further questions or need assistance, please do not hesitate to contact us:
- Email:Â cs@janeeceperona.com
- Phone:Â (786) 883-0743
- Address:Â 15464 Sw 114th Street Miami, FL 33196
- Company Number:Â 18000043016
- EIN Number:Â 82-5423934